Question 1

What is eSevanam portal?

Accepted Answer

The eSevanam portal is a single window platform that is developed for providing a single interface to access all services offered by various government departments, institutions and organisations.

Question 2

Does this portal provide all services?

Accepted Answer

This portal as such does not provide any service. This site is an aggregator that lists applications developed by various government departments, institutions and organisations for ease of access and search. This portal lists all applications that have been forwarded by the concerned departments to be listed.

Question 3

Do we need to go to other applications/web portals/websites to access those services?

Accepted Answer

The eSevanam portal only lists all the applications that are forwarded by the concerned departments, institutions and organisations. When a user clicks on the service, you will be forwarded automatically to the concerned application

Question 4

What is the need for eSevanam portal?

Accepted Answer

At present, different departments, institutions and organisations have developed various applications for services and are hosted under different domains. It is very difficult for a user to memorise the URLs or browse through different URLs for accessing a service. This portal intends to provide a list of all the web applications and portals developed by different departments, along with the name of the application, purpose and other details required for availing the service. This helps users to easily access and search different applications with utmost ease.

Question 5

Do we need to login to each application for availing services?

Accepted Answer

For availing services of different applications, users will be forwarded to the concerned application, when they click on the service in the eSevanam portal. The user then has to login to the concerned application for availing the service, if login is required. With the adoption of Kerala Single Sign-on as a single sign-on system, we're intending to provide a single login for accessing services offered by various departments. This process is currently being implemented for some services.

Question 6

Do all applications/portals need login?

Accepted Answer

Not all applications require login for availing services. Certain services such as bill payments by different departments can be done without login to the concerned application. Nevertheless, the user has to visit the concerned application for availing the services.

Question 7

What is Kerala Single Sign-on?

Accepted Answer

Kerala Single Sign-on is the single sign-on mechanism that would enable users to have a single login for availing services from different applications and portals of various departments, organisations and institutions. Some services which are listed in the eSevanam portal have enabled the Kerala Single Sign-on login system. For availing services from those applications, the user does not need to login individually to these applications separately.

Question 8

What if I don't have a Kerala Single Sign-on account?

Accepted Answer

Some services, which have implemented Kerala Single Sign-on as the login system, do not allow other modes of login. Hence if you have not created a Kerala Single Sign-on account, you will not be able to login and avail such services. However you can access those services which have not enabled Kerala Single Sign-on login or which do not require login, if you do not have a Kerala Single Sign-on account.

Question 9

Can I access services without Kerala Single Sign-on account?

Accepted Answer

If you do not have a Kerala Single Sign-on account, you cannot access services which have enabled Kerala Single Sign-on login system. All other services which do not have Kerala Single Sign-on login or which does not require login can be accessed without a Kerala Single Sign-on account.

Question 10

How can I know whether a service supports Kerala Single Sign-on login?

Accepted Answer

All services which support Kerala Single Sign-on login are shown with a key icon along with the Apply Online button. This icon is not present for those services which do not support Kerala Single Sign-on login.

Question 11

How would I register and login using a Kerala Single Sign-on account?

Accepted Answer

You can register/login to the Kerala Single Sign-on system by clicking on the Login/Register button provided at the top right of the eSevanam portal.

Question 12

Is there mobile application for eSevanam portal?

Accepted Answer

Yes, a mobile application replicating the eSevanam portal is available on both iOS and Android platforms. You can download the mSevanam mobile app from Google Playstore or from App Store. The link for the same is provided in the footer section.

Question 13

What is the reason, the service I'm looking for is not found on the portal?

Accepted Answer

All efforts have been taken to onboard all services offered by various government departments, institutions and organisations in the portal. Some applications have not been listed owing to various reasons, and we are trying to onboard all services.

Question 14

How can I find various services in the eSevanam portal?

Accepted Answer

You can search for various services in the eSevanam portal using various options provided. These include ability to list services based on department, category, search using keywords and alphabetically.

Question 15

Does the eSevanam portal store my transaction details?

Accepted Answer

No, eSevanam does not store any of your transactions performed in the individual web applications or portals.

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